SHIPPING & RETURNS

Effective Date: 22 August 2024

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At Haleman.in, we strive to provide our customers with a seamless shopping experience. Below you’ll find detailed information about our shipping and return processes to ensure that you are fully informed.

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Shipping Policy

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1. Shipping Methods and Delivery Times

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• Standard Shipping: Typically, orders are processed within [1-2] business days and delivered within [5-7] business days.

• Express Shipping: For faster delivery, we offer express shipping, which typically takes [2-3] business days after the order is processed.

• International Shipping: We [do/do not] offer international shipping at this time. If available, please refer to the specific countries we ship to and the estimated delivery times at checkout.

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2. Shipping Costs

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• Standard Shipping: 69.

• Express Shipping: 99.

• International Shipping: 499.

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3. Order Processing

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• Processing Time: Orders placed on weekends or holidays will be processed on the next business day.

• Order Tracking: Once your order has been shipped, you will receive an email with a tracking number to monitor your package's progress.

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4. Shipping Restrictions

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• PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.

• Undeliverable Packages: If a package is returned to us as undeliverable, you will be notified, and a refund will be issued minus shipping costs.

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Return & Exchange Policy

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1. Return Eligibility

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• Return Window: Items can be returned or exchanged within [15/30] days of receipt.

• Product Condition: Items must be unused, unopened, and in their original packaging to be eligible for a return. Products that are opened, used, or damaged by the customer will not be eligible for a return.

• Non-Returnable Items: Some items, are non-returnable due to hygiene and safety reasons.

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2. How to Initiate a Return

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• Contact Us: To start a return, contact our customer service at [insert contact information] with your order number and reason for the return.

• Return Authorization: Returns will only be accepted with prior authorization. Unauthorized returns may not be processed.

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3. Return Shipping

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• Responsibility: The customer is responsible for return shipping costs unless the item is defective or incorrect.

• Return Label: We will provide a return shipping label for eligible returns, and the cost of the return label will be deducted from your refund unless the return is due to our error.

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4. Refunds & Exchanges

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• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.

• Refunds: Approved returns will be refunded to the original payment method within [7-10] business days. Please note that it may take additional time for the refund to reflect in your account.

• Exchanges: If you requested an exchange, the new item will be shipped to you once the returned item is received and inspected.

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5. Damaged or Defective Items

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• Reporting Issues: If your order arrives damaged or defective, please contact us within [48 hours] of delivery with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost.

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6. Cancellations

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• Order Modifications: If you need to cancel or modify your order, contact us immediately. Changes can only be made if the order has not been processed or shipped.

• Cancellation Fees: Orders canceled after processing may incur return shipping charges.

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7. Refunds on Promotions & Discounts

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• Promotional Items: Refunds on items purchased during promotions will reflect any discounts applied at the time of purchase.

• Partial Returns: If only part of a promotional bundle is returned, any discounts applied may be void, and the refund will be adjusted accordingly.

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8. Contact Us If you have any questions regarding our Shipping & Return Policy, please reach out to us at brandhaleman@gmail.com. We are here to assist you with any concerns or queries.